Delete your Nomadic Off-Road account

This page explains how to permanently delete your Nomadic Off-Road rider account and the personal data attached to it. You do not need to install our app to make the request — email works too. Whichever route you choose leads to the same outcome described below.

1. Two ways to delete

• In the app: open the Nomadic Off-Road app and go to Profile → Settings → Danger Zone → Delete account. You will be asked to re-enter your password to confirm. This files the deletion request immediately.
• By email (no app needed): email info@nomadicoffroad.mn from the email address on your account, with the subject line Delete my account. We confirm receipt within 5 business days and process the deletion on the same terms as an in-app request.

2. What gets deleted

Once the grace period below ends, we permanently remove or anonymize the personal data tied to your identity, including:

• Your account and login credentials
• Your name and email address
• Your emergency contact
• Your gear sizes and dietary requirements
• Any notes and preferences held on your profile

3. What we retain

We keep booking records in an anonymized form — no longer linked to your identity — to meet legal, accounting, and tax obligations relating to tours that were paid for or operated. These records contain no personal identifiers after your data is purged: the name on them is replaced with a placeholder and the email and contact fields are blanked.

4. Timeline

• Immediately: your account is archived. You can no longer log in, and the account is queued for permanent deletion.
• 30-day grace period: if you change your mind, email info@nomadicoffroad.mn within 30 days and we will stop the deletion and restore your access.
• After 30 days: the personal data listed in section 2 is permanently anonymized and cannot be recovered.

5. Questions

For anything about account or data deletion, contact info@nomadicoffroad.mn. We respond within 30 days. There is no charge.